Table of Contents

    Privacy and Cookie Policy

    Effective: January 1, 2025

    Introduction

    This Privacy and Cookie Policy (“Policy”) explains how RemembrLink collects, uses, shares, and protects your personal information when you use our websites, apps, and social media channels (together, the “Services”).

    Please read this Policy carefully to understand how we handle your data and your rights. By using our Services, you agree to the practices described here. We may update this Policy from time to time, and the “Effective” date above shows when it was last revised. Continued use of our Services after updates means you accept the revised Policy.

    Our Services are intended for users in the United States. We do not market or sell directly to individuals in Canada, the European Economic Area (EEA), Switzerland, or the United Kingdom.

    1. What Personal Data We Collect

    We collect information that identifies you or could reasonably be linked to you (“Personal Data”). This includes:
    - Contact information (name, email, phone, address)
    - Account details (username, password)
    - Payment details (credit/debit card info processed securely)
    - Content you share (obituaries, photos, messages, tributes)
    - Communications you send to us
    - Technical data (IP address, browser type, device info, usage data)
    - Location information if you use location-based features
    - Survey responses, feedback, or testimonials

    2. How We Collect Your Personal Data

    a) Directly from you: when you register, make purchases, submit content, contact us, or use features.
    b) Automatically: through device/browser details, IP address, pages visited, cookies, and analytics tools.
    c) From other sources: such as social media platforms, partners (funeral homes, newspapers), and public records.

    3. Cookies and Tracking Technologies

    We use cookies and similar tools to improve your experience.

    Types:
    - Essential: needed for login, payments, and security
    - Performance: help us understand site usage
    - Functionality: remember preferences
    - Advertising: deliver relevant ads and measure performance

    Other tools: pixel tags, analytics, advertising IDs.

    You can manage cookies through browser settings. Some features may not work if disabled. We do not currently respond to Do Not Track signals.

    4. How We Use Your Personal Data

    We use your data to:
    1. Operate Services (accounts, transactions, obituaries, support)
    2. Communicate with you (updates, notices, newsletters)
    3. Improve and personalize Services
    4. Process payments
    5. Ensure safety and prevent fraud
    6. Meet legal obligations
    7. Deliver marketing and advertising (with opt-out options)

    5. How We Share Your Personal Data

    - With service providers (hosting, payments, analytics)
    - With business partners (funeral homes, newspapers) when requested
    - For legal reasons (law, subpoenas, enforcement, safety)
    - During business transfers (merger, acquisition, sale)
    - With your consent for other purposes

    We do not sell your Personal Data.

    6. Publicly Shared Information

    Content like obituaries, tributes, and comments may be visible publicly. Others may copy or save information you share. Even if deleted, copies may remain cached or archived. Be cautious with personal details in public areas.

    7. Data Retention

    - Account info: kept while active, some details may be retained after closure.
    - Obituaries/memorials: retained per Terms of Use (“permanent” or “one-year”).
    - Transaction records: stored to meet tax/legal requirements.
    - Deleted content: may remain in backups temporarily.

    When no longer needed, data is deleted, anonymized, or archived securely.

    8. Security of Your Personal Data

    We use safeguards such as encryption, secure servers, and limited access. No system is fully secure, so we cannot guarantee absolute protection. You should use strong passwords, keep them private, and log out on shared devices. We will notify you of breaches as required by law.

    9. Children’s Privacy

    Our Services are not for children under 13. We do not knowingly collect data from them. If we learn that a child under 13 shared data without parental consent, we will delete it. Parents may contact us to request removal.

    10. Your Privacy Rights

    You may have rights including:
    - Access your data
    - Request corrections
    - Request deletion (subject to legal/business needs)
    - Restrict processing in certain cases
    - Opt-out of marketing emails

    To exercise rights, contact us (see Section 15). Identity verification may be required.

    11. International Users

    Our Services are intended for U.S. users. If you access them from outside the U.S., your data may be processed in the United States, where laws may differ. By using the Services, you consent to this transfer.

    12. Third-Party Links and Services

    We may link to third-party websites or services. We are not responsible for their privacy practices or content. Your use of third-party sites is governed by their policies, not ours.

    13. Business Transfers

    If RemembrLink.com is involved in a merger, acquisition, reorganization, or sale of assets, your data may be transferred. We will take steps to ensure it remains protected.

    14. Changes to This Policy

    We may update this Policy periodically. Material changes will be posted on our website with an updated effective date. In some cases, we may notify you by email or banner. Continued use of Services means acceptance of the updated Policy.

    15. Contact Us

    If you have questions or want to exercise your rights:

    RemembrLink.com

    Email: help@remembrLink.com

    Mailing Address:

    30 N Gould St Ste N

    Sheridan, WY 82801

    We aim to respond promptly.